Privacy Policy
Privacy Policy & Messaging Terms and Conditions
Last Updated: August 20, 2026
Chroma Design, LLC, doing business as Chroma Designs ("Chroma Designs," "Company," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, use our services, or otherwise interact with Chroma Designs.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including, but not limited to:
First and last name
Email address
Telephone or mobile phone number
Company or organization name
Mailing or billing address
City, state, province, ZIP or postal code
Information submitted through contact forms, requests for quotes, applications, or other forms
Information you provide when communicating with us by email, telephone, SMS/text message, or other methods
Information necessary to provide products or services, process transactions, administer accounts, or fulfill contractual obligations
Usage Data
Certain information may be collected automatically when you visit or use our website. This may include your device's Internet Protocol (IP) address, browser type and version, device type, operating system, pages visited, date and time of your visit, time spent on pages, unique device identifiers, and other diagnostic or usage information.
When you access our website through a mobile device, we may also collect information such as the type of mobile device, mobile operating system, mobile browser type, IP address, and similar technical information.
2. Cookies and Tracking Technologies
We may use cookies and similar technologies to operate and improve our website, remember user preferences, understand how visitors use our website, maintain security, and provide website functionality.
Cookies may include session cookies, which are deleted when you close your browser, and persistent cookies, which remain on your device for a specified period or until deleted.
You may configure your browser to refuse cookies or notify you when cookies are being sent. Some portions of our website may not function properly if cookies are disabled.
3. How We Use Your Information
We may use information we collect to:
Provide, operate, maintain, and improve our website and services.
Respond to inquiries, requests, and customer service needs.
Provide estimates, proposals, products, rentals, production services, design services, or other requested services.
Perform and administer contracts and transactions with customers.
Manage customer accounts and business relationships.
Communicate with you by email, telephone, SMS/text message, or other appropriate means.
Provide service-related updates, scheduling information, project information, account information, and customer support.
Maintain the security and integrity of our website and systems.
Detect or prevent fraud, misuse, security incidents, or other unlawful activity.
Comply with legal and regulatory requirements.
Analyze usage of our website and improve our products, services, operations, and customer experience.
Send marketing or promotional communications directly from Chroma Design, LLC where permitted by law and where you have not opted out of receiving such communications.
4. Data Sharing and Disclosure
Customer data is not shared with third parties for their own promotional or marketing purposes.
We do not sell or rent customer personal information to third parties for their own promotional or marketing purposes.
We may disclose personal information in limited circumstances when reasonably necessary to operate our business, provide requested services, or comply with applicable requirements, including:
Service Providers. We may provide information to service providers that perform services on our behalf, such as website hosting, communications, information technology, payment processing, accounting, analytics, and other business support services. Information is provided only as reasonably necessary for those providers to perform services on our behalf.
Business Transactions. Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of company assets, or similar business transaction, subject to applicable law and the specific restrictions concerning mobile information and SMS consent data contained in Section 5.
Legal Requirements. We may disclose information when required by applicable law, regulation, subpoena, court order, governmental request, or other legal process, or when reasonably necessary to protect the rights, property, security, or safety of Chroma Design, LLC, our customers, or others.
With Your Consent. We may disclose information for another purpose when you specifically authorize or direct us to do so, subject to the specific restrictions concerning mobile information and SMS consent data contained in Section 5.
5. Mobile Information, SMS Consent, and Data Sharing
Chroma Design, LLC is committed to protecting mobile information and SMS consent data. Mobile information includes, as applicable, mobile telephone numbers, SMS opt-in and consent records, messaging preferences, consumer SMS registration data, and other information collected in connection with participation in our SMS messaging program.
No Marketing or Promotional Sharing
Mobile information, phone numbers, and SMS consent data will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
This restriction applies regardless of any other information-sharing provision contained elsewhere in this Privacy Policy.
Limited Use
We use mobile information and SMS consent data only for our own legitimate business purposes, including:
Communicating with customers and responding to inquiries
Providing requested services and customer support
Administering our SMS messaging program
Delivering SMS messages
Maintaining records of consent, opt-in status, and messaging preferences
Providing service-related communications
Supporting our business operations related to those communications
Complying with applicable legal, regulatory, and compliance requirements
Mobile information and SMS consent data will not be used for unrelated purposes.
Limited Service Provider Disclosure
We may provide mobile information and SMS consent data to service providers that perform services necessary to operate, deliver, or support our messaging program, including telecommunications carriers, messaging platforms, technology providers, and other vendors involved in transmitting or supporting SMS communications.
Such information is provided only to the extent reasonably necessary for those providers to perform services on our behalf.
Service providers receiving this information are not permitted to use it for their own marketing, promotional, or unrelated purposes.
No External Transfer for Unrelated Purposes
Consumer SMS registration, mobile telephone number, opt-in, consent, and messaging data will not be sold, shared, or transferred to external organizations except as strictly necessary to:
Deliver or support the messaging service
Provide related customer service or business support
Maintain the operation and security of the messaging program
Comply with applicable legal or regulatory requirements
Mobile information and SMS consent data will never be sold, shared, transferred, or disclosed to third parties or affiliates for marketing, promotional, or unrelated purposes.
Any information-sharing provisions contained elsewhere in this Privacy Policy expressly exclude mobile information and SMS consent data except for the limited service-delivery, support, security, and compliance purposes described in this Section.
Safeguarding Mobile and SMS Information
We maintain reasonable administrative, technical, and organizational safeguards designed to protect mobile information and SMS consent data against unauthorized access, use, disclosure, alteration, loss, or sharing.
These safeguards may include:
Access controls designed to limit access to personnel with a legitimate business need
Internal privacy and information-security policies
Reasonable technical security measures
Procedures intended to prevent unauthorized disclosure or sharing
Contractual restrictions requiring applicable service providers to protect information and use it only for authorized service-delivery, support, or compliance purposes.
While we take reasonable measures to protect information, no electronic transmission, communication system, or storage system can be guaranteed to be completely secure.
6. SMS/Text Messaging
Chroma Design, LLC may communicate with customers and other individuals through SMS/text messaging when they have provided their mobile telephone number and consented to receive such communications where consent is required.
Our messaging program is intended primarily for general conversational communications, including answering questions, responding to requests, providing customer support, and communicating regarding projects, services, scheduling, rentals, orders, or other business matters.
Participation in our SMS messaging program is voluntary.
Consent to receive SMS/text messages is not a condition of purchasing goods or services from Chroma Design, LLC.
7. Chroma Design, LLC Messaging Terms and Conditions
Messaging Program
The Chroma Design, LLC messaging program consists of general conversational messaging used to answer questions, communicate regarding our services, and provide support to customers.
Message frequency varies depending on your communications with us and your customer service or business needs.
Opting Out
You may stop receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to the telephone number from which you received messages.
After receiving your opt-out request, we may send you a final SMS message confirming that you have been unsubscribed. After your opt-out has been processed, you will no longer receive SMS messages from that messaging program unless you subsequently opt in again.
If you wish to receive SMS messages again in the future, you may opt in again through an available enrollment or consent method.
Help and Support
If you experience issues with the messaging program or need assistance, reply HELP to the telephone number from which you received messages or contact us directly at info@chroma-designs.com.
Message and Data Rates
Message and data rates may apply to messages sent to you by Chroma Design, LLC and messages you send to us.
If you have questions regarding your text messaging or data plan, please contact your wireless service provider.
Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Privacy and Use of Mobile Information
Mobile information, phone numbers, SMS registration information, and SMS consent data are used only for Chroma Design, LLC's legitimate business purposes, SMS delivery, customer communications, related service support, security, and compliance purposes.
We do not sell, rent, share, transfer, or disclose mobile information or SMS consent data to third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be provided to service providers, telecommunications carriers, messaging platforms, and other vendors only when reasonably necessary to deliver or support our messaging services or meet applicable legal and compliance requirements. These parties are not permitted to use such information for their own marketing, promotional, or unrelated purposes.
Consumer SMS registration and consent information will not be sold, shared, or transferred to external organizations for unrelated purposes.
8. Retention of Personal Data
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
Usage data may generally be retained for a shorter period unless longer retention is necessary for security, functionality, legal compliance, or other legitimate business purposes.
We may retain records relating to SMS consent, opt-in, and opt-out requests when reasonably necessary to document consent, honor communication preferences, administer our messaging program, or comply with applicable legal and regulatory requirements.
9. Transfer and Processing of Personal Data
Information may be processed at our offices or through service providers and systems located in other jurisdictions. As a result, information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction.
We take reasonable measures to ensure personal information is handled securely and consistently with this Privacy Policy.
Mobile information and SMS consent data remain subject to the restrictions contained in Section 5 regardless of where or by whom such information is processed on our behalf.
10. Accessing, Correcting, or Deleting Your Information
You may contact us to request access to, correction of, or deletion of personal information you have provided to us.
We may retain certain information when required or permitted by law or when reasonably necessary for legitimate business purposes, including maintaining transaction records, documenting SMS consent or opt-out requests, resolving disputes, preventing fraud, and enforcing agreements.
11. Disclosure Required by Law
We may disclose personal information when we believe in good faith that disclosure is reasonably necessary to:
Comply with a legal obligation or valid legal process.
Respond to lawful requests from public authorities.
Protect and defend the rights or property of Chroma Design, LLC.
Prevent, detect, or investigate possible wrongdoing, fraud, or security incidents.
Protect the safety of our customers, employees, users, or the public.
Protect against legal liability.
Nothing in this section authorizes Chroma Design, LLC to sell, share, transfer, or disclose mobile information or SMS consent data to third parties or affiliates for marketing or promotional purposes.
12. Security of Personal Information
The security of your personal information is important to us. We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
Access to personal information may be limited based on legitimate business needs, and applicable service providers may be subject to contractual restrictions concerning their access to and use of information.
However, no method of transmission over the Internet, electronic communication, or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.
Additional safeguards applicable specifically to mobile information and SMS consent data are described in Section 5.
13. Children's Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personally identifiable information from children under the age of 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
14. Links to Other Websites
Our website may contain links to websites operated by third parties. Chroma Design, LLC does not control and is not responsible for the privacy practices, policies, or content of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, we will post the updated Privacy Policy on our website and revise the "Last Updated" date at the top of this page. Changes become effective when the updated Privacy Policy is posted unless otherwise stated.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this SMS program or this Privacy Policy, contact us at info@chroma-designs.com or 203-497-3066.